Note: The following explanation describes the process for customers who already use one of our in-house Home Office Shops.
If you are unable to complete an order, this may be due to a number of reasons. Please check the following:
Please make sure you have entered all the required information before clicking "Complete Order". All required fields are marked with an asterisk *.
Please check that all data is correct, e.g. postcode or e-mail address.
If it still does not work, please contact our support. You can reach our support in the top menu via "My account" and then "Support". There you can easily create a ticket, and we will contact you as soon as possible.